Contact & Support

We are here to help you get the most out of DirectCryptoPay.

Support Channels#

For technical questions, integration help, or account issues:

We aim to respond within 24 hours on business days.

Join our Discord server to chat with the team and other developers:

Join our Telegram group for updates and community discussions:

For custom plans, enterprise pricing, or partnership inquiries:

Before reaching out, check these resources:

Resource	What It Covers
FAQ	Common questions and answers
Webhooks Guide	Webhook setup and verification
Widget Integration	Embedding the payment widget
WordPress Plugin	WooCommerce setup
Supported Chains	Chain details and gas costs

When reporting an issue, include the following information to help us resolve it quickly:

Your environment -- Testnet or Mainnet
Integration method -- Widget, WordPress, Payment Link, etc.
Payment ID or Transaction Hash -- If related to a specific payment
Browser and wallet -- Chrome + MetaMask, Firefox + Rabby, etc.
Steps to reproduce -- What you did leading up to the issue
Expected vs actual behavior -- What you expected to happen and what actually happened
Screenshots or error messages -- Any relevant visuals or console errors

Check the current operational status of DirectCryptoPay services: